Refund & Cancellation Policy
Effective Date: 01/04/2025
At Weavelinx Marketplace (marketplace.weavelinx.com), we offer digital products such as UI designs, templates, themes, and graphics. Due to the nature of our products, we have a strict refund and cancellation policy. Please read the terms carefully before making a purchase.
1. Cancellation Policy
As all products on our platform are digital, order cancellations are not possible once the payment has been processed.
Users must review product descriptions and preview files before making a purchase to ensure they meet their requirements.
2. Refund Policy
We offer refunds only under the following conditions:
Non-Delivery of Product: If a user does not receive the purchased product via email or in their account’s download section within the promised time.
Corrupt or Defective File: If the downloaded file is corrupt, missing essential components, or unusable.
Duplicate Purchase: If a user accidentally purchases the same product more than once, a refund can be issued for the duplicate transaction.
3. Refund Request Process
To request a refund, users must:
Contact our support team at web@weavelinx.com within 7 days of purchase.
Provide the order details, reason for the refund request, and relevant proof (e.g., error message, screenshot).
Our team will review the request and respond within 5 business days with an approval or rejection decision.
4. Non-Refundable Cases
Refunds will not be provided in the following cases:
If the product has been downloaded successfully and is functioning as described.
If the issue is due to user error, software incompatibility, or lack of knowledge in using the product.
If the refund request is made after 7 days from the purchase date.
5. Chargebacks & Disputes
Users are encouraged to contact us before initiating a chargeback or dispute.
Unauthorized chargebacks may result in account suspension.
6. Changes To Policy
We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this Policy periodically.
7. Contact Us
For any questions, please contact our support team at web@weavelinx.com.
